Make sure that you have a working webcam.Follow all the instructions for using the LockDown Browser above.Send your instructor your support ticket number so they can follow up.īEFORE Using Respondus Monitor for a test.Forward any technical documentation you may have received from the helpdesk to your instructor.Let your instructor know what happened in as much detail as possible.NOTE:If you are having issues launching Respondus Monitor (Webcam proctoring feature) for your exam, please refer to instructions on how to access Respondus Live Chat Help. Contact the HelpDesk for assistance: Student Technical Support.Visit the Respondus Knowledgebase support site for troubleshooting ideas.This allows you to log back into the test on a different computer if you have not run out of time. Reboot the computer without submitting the quiz.Click the X in the upper right corner of the browser.Try to refresh using the refresh icon in the toolbar.To insert Special Characters, use the 'symbol' icon at the top of the browser screen.Plan to take the test well before the due date.If a quiz or exam requires the LockDown Browser, it will say so in the title. Make sure LockDown Browser is required.Use a supported browser to navigate to the exam and click the Launch LockDown Browser button.Make sure all other programs are stopped or closed.If you have multiple monitors hooked up, disconnect the additional monitors.
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